The Wireless Code should be amended so that it codifies data as a “key contract term” in wireless contracts, the Commissioner for Complaints for Telecommunications Services (CCTS) argued on the final day of the CRTC’s public hearing examining the three-year-old regulations, since that wouldn’t change a customer’s ability to adjust their allotment. “We sat here this week… and we heard service providers talks about need to maintain flexibility. I must confess to you, I didn’t understand arguments when I heard it,” Howard Maker, CCTS...
In addition to expanding the mandate of the Commissioner for Complaints for Telecommunications Services (CCTS) Thursday to include TV service, the CRTC told the organization to make more use of enforcement tools at its disposal, including “naming and shaming.” The CRTC said it believes that “promoting and monitoring compliance are necessary first steps in enforcement… it is not clear how much effort the CCTS has put into these activities or into enforcement, but at this point it would appear to be insufficient.” The tools the CCTS has at its disposal include...
Representatives from the Commission for Complaints for Telecommunications Services (CCTS) told the CRTC Tuesday that making telecom companies' participation in the CCTS voluntary would affect the...