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TAGGED AS ROB BRUCE

Former Wind, Rogers execs open cellphone repair chain

telecom | 09/10/2015 4:05 pm EDT

Ken Campbell, former CEO of Wind Mobile, and Rob Bruce, who previously headed Rogers Communications Inc.’s wireless and cable divisions, are opening a chain of mobile phone repair shops, the Globe and Mail reported Wednesday. The newspaper said the stores will operate under a franchise agreement with Point Service Mobiles, which operates 200 cellphone repair shops in Europe under its Mobile Klinik brand. The first Mobile Klinik store opened recently in Ottawa, and Campbell and Bruce aim to open about 60 in the next three years, mostly in the corridor between Montreal and Toronto, and...

Rogers announces new direction to combat customer flight

Media | 05/23/2014 9:03 pm EDT

Rogers Communications Inc. on Friday released a “comprehensive” plan to overhaul its customer service and restructure its corporate hierarchy. CEO Guy Laurence, who took over the job in December, said in a Friday news release that under a new “multi-year plan” to improve customer loyalty, the business will be reorganized into enterprise- and consumer-focused arms, with the exception of its media unit, which remains intact. “We've neglected our customers, and we've let our legacy of growth and innovation slip,” Laurence said in the release....

Rogers launches rewards, points program

telecom | 07/03/2013 8:53 pm EDT

Rogers Communications Inc. said it released a new customer loyalty and points program for its customers. Customers will have access to rewards extending to U.S. and international roaming packs, talk and text packs, long distance...

Rogers launches Toronto affordable Internet program

telecom | 06/03/2013 1:38 pm EDT

Rogers Communications Inc. will lead a new pilot project this year to provide affordable broadband, computers and software for people living in Toronto community housing, the company said Monday. The program, called Connected for...