Officials from BCE Inc. told a CRTC panel Friday that the mandate of the Commission for Complaints for Telecommunications Services (CCTS) shouldn’t be expanded to allow it to become a consumer advocacy body. Ruby Barber, assistant general counsel of legal and regulatory affairs at Bell, said during the final day of a four-day hearing into the structure and mandate of the CCTS that some interveners “have proposed a different vision for the CCTS. They would like to transform it from an independent, non-partisan industry ombudsman into a consumer advocate that serves as an...