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CCTS shouldn’t be consumer advocate: Bell

telecom | 11/06/2015 9:11 pm EST

Officials from BCE Inc. told a CRTC panel Friday that the mandate of the Commission for Complaints for Telecommunications Services (CCTS) shouldn’t be expanded to allow it to become a consumer advocacy body. Ruby Barber, assistant general counsel of legal and regulatory affairs at Bell, said during the final day of a four-day hearing into the structure and mandate of the CCTS that some interveners “have proposed a different vision for the CCTS. They would like to transform it from an independent, non-partisan industry ombudsman into a consumer advocate that serves as an...