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Spike in complaints causing delays at CCTS, mid-year report outlines

News | 04/10/2018 6:00 am EDT
A section of the CCTS 2017-18 Mid-Year Report shows complaints about the TV Service Provider Code, which came into effect in September.

Complaints by Canadians about their telecom services increased so much in the second half of 2017 that the Commissioner for Complaints for Telecommunications Services (CCTS) is experiencing delays in handling some of the files as a result of the increased workload.

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