Give four days’ notice before service disconnection, CRTC says

telecom | 07/06/2017 3:31 pm EDT

Telecommunications service providers must give customers a heads up of at least four business days before disconnecting or suspending a service to end users or another service provider, the CRTC said in a Thursday decision, imposing new regulations following an inter-company dispute that left thousands without phone service last year. In its decision, the CRTC said while there are plenty of provisions regulating notifications between service providers with respect to discontinuation or suspension of service, none of them mandate that customers have to be informed. “Given the...

CRTC consulting on disconnection practices

telecom | 08/18/2016 8:41 pm EDT

The CRTC is requesting comment on whether regulatory measures are required to prevent service interruptions after a dispute between two telecommunications providers in January. In a notice of consultation posted to its website Thursday, the regulator said that it is considering implementing advanced notices before a telecom provider cuts services to another, after 27,000 NetTalk.com Inc. telephone customers lost service when Iristel Inc. disconnected the former for failing to pay. Only incumbent local exchange carriers are currently subject to regulatory...