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TAGGED AS JANET LO

CCTS report finds Telus most complained-about service provider; billing issues ‘top of mind’ for customers

| 04/30/2025 8:42 am EDT

Iristel, Bell still in dispute over repayments, disconnectionsFor the first time in its reporting history, the Commission for Complaints for Telecom-television Services (CCTS) found Telus Corp. to be the most complained-about service...

CCTS reports increasing compliance among service providers 

telecom | 05/16/2024 5:10 pm EDT

CCTS reports increasing compliance among service providers Compliance among telecom and TV service providers with the Commission for Complaints for Telecom-television Services’ (CCTS) rules has increased overall, according to the organization’s 2023 compliance report cards released Thursday. The CCTS annually audits service...

Senate committee takes up study of internet service quality bill 

Internet and Governance | 04/30/2024 6:01 pm EDT

Tory MP says CRTC directives don’t go far enough when it comes to transparent service quality metricsThe Senate Committee on Transport and Communications began its study of...

Canadian prices will ‘always be higher’: Bragg

telecom | 02/21/2020 7:40 pm EST

CRTC proposes code of conduct for ISPsGATINEAU, Que. — According to Lee Bragg, CEO of Bragg Communications Inc.’s Eastlink, it is “really...

Long-time TekSavvy lawyer appointed to Federal Court

Media | 05/06/2019 4:25 pm EDT

Nicholas McHaffie, who served as counsel to TekSavvy Solutions Inc. in its long-running legal saga against movie studios looking to get the personal information of Canadians in copyright cases, has been appointed to the Federal...

TekSavvy to lobby feds on speed caps in disaggregated regime

telecom | 03/15/2019 5:14 pm EDT

TekSavvy releases quarterly transparency reportTekSavvy Solutions Inc. has hired a new consultant lobbyist to raise...

TekSavvy tells CRTC about incumbents trying to ‘poach’ customers

telecom | 10/24/2018 6:17 pm EDT

TekSavvy tells CRTC about incumbents trying to 'poach' customersGATINEAU — TekSavvy Solutions Inc. told the CRTC Wednesday that a sales code of conduct for the telecom industry should cover technician service visits because its...

Lo leaves PIAC on two-year exchange

Media | 08/12/2013 8:53 pm EDT

Alysia York-Suen Lau is the new legal counsel for the Public Interest Advocacy Centre (PIAC), as former counsel Janet Lo leaves to join the federal finance department through an “interchange agreement,” PIAC said. In a notice posted on its website Friday, PIAC said Lo started a two-year stint with Finance Canada on Monday. It said York-Suen...