The Commission for Complaints for Telecom-Television Services says the number of complaints it received about telecom and TV providers ahead of its latest annual report spiked...
Customer complaints against telecom and TV service providers surged by 43 per cent between Aug. 1, 2023 and Jan. 31, 2024, according to the Commission for Complaints for Telecom-television Services’ (CCTS) most recent mid-year report.
The report, released Thursday,...
Consumers lodged 8,621 complaints with the Commission for Complaints for Telecom-television Services (CCTS) in the six months leading up to Jan. 31, a 12 per cent decrease on the previous year. The decrease, detailed in the...
CRTC chairman Ian Scott said the new internet code will address many of the...
The Commission for Complaints for...
The CRTC is asking for input on a draft version of a new code governing internet service providers (ISPs)...
GATINEAU— CRTC Chairman Ian Scott opened public hearings on aggressive and misleading telecom sales practices by saying the commission is "concerned" by the information...
In a rare move, the Commissioner for Complaints for Telecommunications...
Complaints by Canadians about their telecom services increased so much in...
As part of a decision on its review of the Wireless Code, the CRTC has eliminated unlocking fees for smartphones and mandated that all newly purchased devices must be provided unlocked as of Dec. 1, 2017. “Based on the...
VOIS Inc. customers are left holding the bag after the Alberta-based company has failed to rejoin the Commissioner for Complaints for Telecommunications Services (CCTS), the ombudsman announced Tuesday. In a press release,...
There were fewer complaints accepted by the Commissioner for Complaints for Telecommunications Services (CCTS) in the second half of 2016 than in the comparable time period a year earlier, according to the CCTS mid-year...
The Wireless Code should be amended so that it codifies data as a “key contract term” in wireless contracts, the Commissioner for Complaints for Telecommunications Services (CCTS) argued...
The number of complaints about telecom services has declined for the third straight year, the Commissioner for Complaints for Telecommunications Services (CCTS) said, adding it expects complaints arising from confusion about the...
The CRTC is giving VOIS Inc. an opportunity to defend itself after its membership in the Commissioner for Complaints for Telecommunications Services (CCTS) was terminated this summer....
TORONTO — Rogers Communications Inc. CEO Guy Laurence said Thursday the company will eliminate an “irritant” among its customers by giving them the ability to manage their wireless data, but said such services shouldn’t be mandated by the Wireless Code. The service, announced at a lunch with media at Rogers' headquarters at One Mount Pleasant in Toronto, would allow customers to individually manage users in their data bucket on Share Everything plans....
The Commissioner for Complaints for Telecommunications Services (CCTS) has taken what it described as the “drastic step” of terminating the membership of Alberta-based VOIS Inc. in its organization. In...
Four months after issuing its annotated guide to the CRTC’s wireless code, the Commissioner for Complaints for Telecommunications Services (CCTS) has put out one for the regulator’s...
Awareness of the country’s telecommunications ombudsman is on par with other ombudsman agencies around the world, according to the results of a new survey by the Commissioner for Complaints for Telecommunications Services (CCTS). Published Wednesday, the CCTS’ first public...
Rogers Communications Inc. experienced a nearly 65-per-cent drop in complaints accepted by the Commissioner of Complaints for Telecommunications Services (CCTS), according to the commissioner's mid-year report....
In addition to expanding the mandate of the Commissioner for Complaints for Telecommunications Services (CCTS) Thursday to include TV service, the CRTC told the organization to make more use of enforcement tools at its disposal, including “naming and shaming.” The CRTC said it believes that “promoting and monitoring compliance are necessary first steps in enforcement… it is not clear how much effort the CCTS has put into these activities or into enforcement, but at this point it would appear to be insufficient.” The tools the CCTS has at its disposal include...
The Commissioner for Complaints for Telecommunications Services (CCTS) issued Wednesday an annotated guide to the CRTC’s wireless code, aimed at helping clarify how the code applies in specific situations to allow more...
Wind Mobile had 422 confirmed breaches of the CRTC’s wireless code last year, or 72.5 per cent of the total compiled by the Commission for Complaints for Telecommunications Services (CCTS) in...
Officials from BCE Inc. told a CRTC panel Friday that the mandate of the Commission for Complaints for Telecommunications Services (CCTS) shouldn’t be expanded to allow it to become a consumer advocacy body. Ruby Barber,...
Representatives from the Commission for Complaints for Telecommunications Services (CCTS) told the CRTC Tuesday that making telecom companies' participation in the CCTS voluntary would affect the...
While overall complaints about telecommunications services have continued to decline, according the first-ever mid-year report from the Commissioner of Complaints for Telecommunications Services...
Some carriers are having more difficulty than others adjusting to life under the CRTC’s wireless code, according to the latest annual report from the Commissioner for Complaints for Telecommunications Services (CCTS). Of...
The Commissioner for Complaints for Telecommunications Services (CCTS) is preparing to handle an increase in consumer complaints following the implementation of the CRTC’s wireless code in December, complaints commissioner Howard Maker said. In a telephone interview last week, Maker said he expects media coverage of the code’s...
GATINEAU, Que.—The Commissioner for Complaints for Telecommunications Services (CCTS) is prepared to “name and shame” wireless carriers that break provisions of a future wireless code of conduct, complaints commissioner Howard Maker said Friday. “The name and shame power is typically thought of in...
