TAGGED AS HOWARD MAKER
CCTS reports surge in Rogers, Bell, and Telus complaints
telecom | 04/25/2024 9:38 am EDT
Customer complaints against telecom and TV service providers surged by 43 per cent between Aug. 1, 2023 and Jan. 31, 2024, according to the Commission for Complaints for Telecom-television Services’ (CCTS) most recent mid-year report.
The report, released Thursday,...
Complaints to CCTS decrease by 12 per cent
telecom | 05/12/2020 4:25 pm EDT
Consumers lodged 8,621 complaints with the Commission for Complaints for Telecom-television Services (CCTS) in the six months leading up to Jan. 31, a 12 per cent decrease on the previous year. The decrease, detailed in the CCTS’ mid-year report released Tuesday, follows two years where the number of complaints had risen significantly, by 44 per cent in 2018-19, and 73 per cent in 2017-18. The result was hailed as a “step in the right direction” by CCTS commissioner Howard Maker in a press release, who said he was pleased customers were increasingly able to fix their problems...
Internet code will indirectly tackle poor sales practices, CRTC chairman says
telecom | 07/31/2019 11:01 am EDT
CRTC chairman Ian Scott said the new internet code will address many of the...
‘We’re repeating it again’: CCTS sees complaints jump nearly 60 per cent
Media | 11/27/2018 6:00 am EST
The Commission for Complaints for...
CRTC proposes code of conduct for ISPs
telecom | 11/09/2018 5:33 pm EST
The CRTC is asking for input on a draft version of a new code governing internet service providers (ISPs)...
Alleged sales practices wouldn’t be ‘tolerated’ elsewhere: CRTC chairman
Media | 10/22/2018 6:23 pm EDT
GATINEAU— CRTC Chairman Ian Scott opened public...
CCTS refers Allcore to CRTC after ending its membership
telecom | 09/10/2018 1:36 pm EDT
In a rare move, the Commissioner for Complaints for Telecommunications Services (CCTS) has kicked the Canadian telecom company AllCore Communications Inc. out of its organization and referred it to the CRTC for further action after the company failed to comply on a number of...
Spike in complaints causing delays at CCTS, mid-year report outlines
Media | 04/10/2018 6:00 am EDT
Complaints by Canadians about their telecom services increased so much in...
CRTC eliminates locked phones in Canada by December
telecom | 06/15/2017 11:00 am EDT
As part of a decision on its review of the Wireless Code, the CRTC has eliminated unlocking fees for smartphones and mandated that all newly purchased devices must be provided unlocked as of Dec. 1, 2017. “Based on the...
VOIS misses deadline to rejoin CCTS
telecom | 05/30/2017 3:44 pm EDT
VOIS Inc. customers are left holding the bag after the Alberta-based company has failed to rejoin the Commissioner for Complaints for Telecommunications Services (CCTS), the ombudsman announced Tuesday. In a press release,...
CCTS complaints continue downward trend
telecom | 04/05/2017 9:27 pm EDT
There were fewer complaints accepted by the Commissioner for Complaints for Telecommunications Services (CCTS) in the second half of 2016 than in the comparable time period a year earlier, according to the CCTS mid-year...
Highlight data as ‘key contract term’ in Wireless Code: CCTS
telecom | 02/09/2017 10:21 pm EST
The Wireless Code should be amended so that it codifies data as a “key contract term” in wireless contracts, the Commissioner for Complaints for Telecommunications Services (CCTS) argued...
Customer complaints down 18%, CCTS says
telecom | 11/24/2016 10:38 pm EST
The number of complaints about telecom services has declined for the third straight year, the Commissioner for Complaints for Telecommunications Services (CCTS) said, adding it expects complaints arising from confusion about the...
CRTC launches proceeding on VOIS CCTS membership termination
telecom | 11/01/2016 8:31 pm EDT
The CRTC is giving VOIS Inc. an opportunity to defend itself after its membership in the Commissioner for Complaints for Telecommunications Services (CCTS) was terminated this summer....
Rogers intros wireless data controls ahead of Wireless Code review
telecom | 10/06/2016 10:38 pm EDT
TORONTO — Rogers Communications Inc. CEO Guy Laurence said Thursday the company will eliminate an “irritant” among its customers by giving them the ability to manage...
CCTS terminates Alberta telecom’s membership
telecom | 08/11/2016 5:16 pm EDT
The Commissioner for Complaints for Telecommunications Services (CCTS) has taken what it described as the “drastic step” of terminating the membership of Alberta-based VOIS Inc. in its organization. In a Thursday press release, CCTS said that because it’s a regulatory requirement for VOIS to participate in CCTS, the company is now in breach of its regulatory obligations and it is up to the CRTC to take “further action.” CCTS said VOIS had refused to follow its instructions in six separate customer...
Annotated guide on Deposit and Disconnection Code released
telecom | 07/26/2016 4:37 pm EDT
Four months after issuing its annotated guide to the CRTC’s wireless code, the Commissioner for Complaints for Telecommunications Services (CCTS) has put out one for the regulator’s...
CCTS awareness low: survey
telecom | 06/29/2016 6:11 pm EDT
Awareness of the country’s telecommunications ombudsman is on par with other ombudsman agencies around the world, according to the results of a new survey by the Commissioner for Complaints for Telecommunications Services (CCTS). Published Wednesday, the CCTS’ first public...
Rogers customer complaints down by 65%: CCTS
telecom | 03/29/2016 10:17 pm EDT
Rogers Communications Inc. experienced a nearly 65-per-cent drop in complaints accepted by the Commissioner of Complaints for Telecommunications Services (CCTS), according to the commissioner's mid-year report....
CRTC tells CCTS to step up enforcement, ‘naming and shaming’
Media | 03/17/2016 9:09 pm EDT
In addition to expanding the mandate of the Commissioner for Complaints for Telecommunications Services (CCTS) Thursday to include TV service, the CRTC told the organization to make more use of...
CCTS creates annotated guide to wireless code
telecom | 03/02/2016 5:04 pm EST
The Commissioner for Complaints for Telecommunications Services (CCTS) issued Wednesday an annotated guide to the CRTC’s wireless code, aimed at helping clarify how the code applies in specific situations to allow more complaints to be resolved without CCTS involvement. “When we investigate customer complaints, it is not always clear how the code is intended to apply to the specific fact situations that we see,” CCTS Commissioner Howard Maker said in the release. The guide includes the CCTS’ interpretations and decisions in the “thousands of complaints” it...
Wind responsible for 72.5% of code breaches last year: CCTS
telecom | 12/01/2015 10:49 pm EST
Wind Mobile had 422 confirmed breaches of the CRTC’s wireless code last year, or 72.5 per cent of the total compiled by the Commission for Complaints for Telecommunications Services (CCTS) in...
CCTS shouldn’t be consumer advocate: Bell
telecom | 11/06/2015 9:11 pm EST
Officials from BCE Inc. told a CRTC panel Friday that the mandate of the Commission for Complaints for Telecommunications Services (CCTS) shouldn’t be expanded to allow it to become a consumer advocacy body. Ruby Barber,...
CCTS asks CRTC to keep membership mandatory for telecoms
telecom | 11/03/2015 9:45 pm EST
Representatives from the Commission for Complaints for Telecommunications Services (CCTS) told the CRTC Tuesday that making telecom companies' participation in the CCTS voluntary would affect the...
CCTS reports fewer complaints, more wireless code breaches
telecom | 04/02/2015 2:37 pm EDT
While overall complaints about telecommunications services have continued to decline, according the first-ever mid-year report from the Commissioner of Complaints for Telecommunications Services...
Wireless code still a hurdle for carriers: CCTS
telecom | 11/03/2014 7:47 pm EST
Some carriers are having more difficulty than others adjusting to life under the CRTC’s wireless code, according to the latest annual report from the Commissioner for Complaints for Telecommunications Services (CCTS). Of...
CCTS preparing for wireless code
telecom | 09/20/2013 8:47 pm EDT
The Commissioner for Complaints for Telecommunications Services (CCTS) is preparing to handle an increase in consumer complaints following the implementation of the CRTC’s wireless code in December, complaints commissioner Howard Maker said. In a telephone interview last week, Maker said he expects media coverage of the code’s...
CCTS to ‘name and shame’ carriers that break the code, Maker says
telecom | 02/16/2013 1:08 am EST
GATINEAU, Que.—The Commissioner for Complaints for Telecommunications Services (CCTS) is prepared to “name and shame” wireless carriers that break provisions of a future wireless code of conduct, complaints commissioner Howard Maker said Friday. “The name and shame power is typically thought of in...