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TAGGED AS HOWARD MAKER

Complaints to CCTS decrease by 12 per cent

telecom | 05/12/2020 4:25 pm EDT

Consumers lodged 8,621 complaints with the Commission for Complaints for Telecom-television Services (CCTS) in the six months leading up to Jan. 31, a 12 per cent decrease on the previous year. The decrease, detailed in the CCTS’ mid-year report released Tuesday, follows two years where the number of complaints had risen significantly, by 44 per cent in 2018-19, and 73 per cent in 2017-18. The result was hailed as a “step in the right direction” by CCTS commissioner Howard Maker in a press release, who said he was pleased customers were increasingly able to fix their problems...

Internet code will indirectly tackle poor sales practices, CRTC chairman says

telecom | 07/31/2019 11:01 am EDT

CRTC chairman Ian Scott said the new internet code will address many of the underlying issues that have resulted in complaints about the industry's poor sales practices, which...

CRTC proposes code of conduct for ISPs

telecom | 11/09/2018 5:33 pm EST

The CRTC is asking for input on a draft version of a new code governing internet service providers (ISPs)...

Alleged sales practices wouldn’t be ‘tolerated’ elsewhere: CRTC chairman

Media | 10/22/2018 6:23 pm EDT

GATINEAU— CRTC Chairman Ian Scott opened public...

CCTS refers Allcore to CRTC after ending its membership

telecom | 09/10/2018 1:36 pm EDT

In a rare move, the Commissioner for Complaints for Telecommunications...

Spike in complaints causing delays at CCTS, mid-year report outlines

Media | 04/10/2018 6:00 am EDT

Complaints by Canadians about their telecom services increased so much in the second half of 2017 that the Commissioner for Complaints for Telecommunications Services (CCTS)...

CRTC eliminates locked phones in Canada by December

telecom | 06/15/2017 11:00 am EDT

As part of a decision on its review of the Wireless Code, the CRTC has eliminated unlocking fees for smartphones and mandated that all newly purchased devices must be provided unlocked as of Dec. 1, 2017. “Based on the...

VOIS misses deadline to rejoin CCTS

telecom | 05/30/2017 3:44 pm EDT

VOIS Inc. customers are left holding the bag after the Alberta-based company has failed to rejoin the Commissioner for Complaints for Telecommunications Services (CCTS), the ombudsman announced Tuesday. In a press release,...

CCTS complaints continue downward trend

telecom | 04/05/2017 9:27 pm EDT

There were fewer complaints accepted by the Commissioner for Complaints for Telecommunications Services (CCTS) in the second half of 2016 than in the comparable time period a year earlier, according to the CCTS mid-year...

Highlight data as ‘key contract term’ in Wireless Code: CCTS

telecom | 02/09/2017 10:21 pm EST

The Wireless Code should be amended so that it codifies data as a “key contract term” in wireless contracts, the Commissioner for Complaints for Telecommunications Services (CCTS) argued...

Customer complaints down 18%, CCTS says

telecom | 11/24/2016 10:38 pm EST

The number of complaints about telecom services has declined for the third straight year, the Commissioner for Complaints for Telecommunications Services (CCTS) said, adding it expects complaints arising from confusion about the...

CRTC launches proceeding on VOIS CCTS membership termination

telecom | 11/01/2016 8:31 pm EDT

The CRTC is giving VOIS Inc. an opportunity to defend itself after its membership in the Commissioner for Complaints for Telecommunications Services (CCTS) was terminated this summer....

Rogers intros wireless data controls ahead of Wireless Code review

telecom | 10/06/2016 10:38 pm EDT

TORONTO — Rogers Communications Inc. CEO Guy Laurence said Thursday the company will eliminate an “irritant” among its customers by giving them the ability to manage...

CCTS terminates Alberta telecom’s membership

telecom | 08/11/2016 5:16 pm EDT

The Commissioner for Complaints for Telecommunications Services (CCTS) has taken what it described as the “drastic step” of terminating the membership of Alberta-based VOIS Inc. in its organization. In...

Annotated guide on Deposit and Disconnection Code released

telecom | 07/26/2016 4:37 pm EDT

Four months after issuing its annotated guide to the CRTC’s wireless code, the Commissioner for Complaints for Telecommunications Services (CCTS) has put out one for the regulator’s Deposit and Disconnection Code. The guide is a compilation of the “various determinations and interpretations” that the CCTS has made regarding complaints that it has investigated since the code came into effect in May 2012. “The Code sets some rules to be followed by wireline service providers when they disconnect home phone customers, and also prescribes some requirements if...

CCTS awareness low: survey

telecom | 06/29/2016 6:11 pm EDT

Awareness of the country’s telecommunications ombudsman is on par with other ombudsman agencies around the world, according to the results of a new survey by the Commissioner for Complaints for Telecommunications Services (CCTS). Published Wednesday, the CCTS’ first public...

Rogers customer complaints down by 65%: CCTS

telecom | 03/29/2016 10:17 pm EDT

Rogers Communications Inc. experienced a nearly 65-per-cent drop in complaints accepted by the Commissioner of Complaints for Telecommunications Services (CCTS), according to the commissioner's mid-year report....

CRTC tells CCTS to step up enforcement, ‘naming and shaming’

Media | 03/17/2016 9:09 pm EDT

In addition to expanding the mandate of the Commissioner for Complaints for Telecommunications Services (CCTS) Thursday to include TV service, the CRTC told the organization to make more use of...

CCTS creates annotated guide to wireless code

telecom | 03/02/2016 5:04 pm EST

The Commissioner for Complaints for Telecommunications Services (CCTS) issued Wednesday an annotated guide to the CRTC’s wireless code, aimed at helping clarify how the code applies in specific situations to allow more...

Wind responsible for 72.5% of code breaches last year: CCTS

telecom | 12/01/2015 10:49 pm EST

Wind Mobile had 422 confirmed breaches of the CRTC’s wireless code last year, or 72.5 per cent of the total compiled by the Commission for Complaints for Telecommunications Services (CCTS) in its annual report, and the carrier said it's mostly due to issues involving its unlimited U.S. roaming feature. BCE Inc.’s Bell brand had 64 confirmed breaches, or 11 per cent, followed by its flanker brand Virgin Mobile, responsible for 51 breaches, or 8.8 per cent. Rogers Communications Inc.’s Fido service was responsible for 2.2 per cent, with 13 breaches, while its main brand...

CCTS shouldn’t be consumer advocate: Bell

telecom | 11/06/2015 9:11 pm EST

Officials from BCE Inc. told a CRTC panel Friday that the mandate of the Commission for Complaints for Telecommunications Services (CCTS) shouldn’t be expanded to allow it to become a consumer advocacy body. Ruby Barber,...

CCTS asks CRTC to keep membership mandatory for telecoms

telecom | 11/03/2015 9:45 pm EST

Representatives from the Commission for Complaints for Telecommunications Services (CCTS) told the CRTC Tuesday that making telecom companies' participation in the CCTS voluntary would affect the...

CCTS reports fewer complaints, more wireless code breaches

telecom | 04/02/2015 2:37 pm EDT

While overall complaints about telecommunications services have continued to decline, according the first-ever mid-year report from the Commissioner of Complaints for Telecommunications Services...

Wireless code still a hurdle for carriers: CCTS

telecom | 11/03/2014 7:47 pm EST

Some carriers are having more difficulty than others adjusting to life under the CRTC’s wireless code, according to the latest annual report from the Commissioner for Complaints for Telecommunications Services (CCTS). Of...

CCTS preparing for wireless code

telecom | 09/20/2013 8:47 pm EDT

The Commissioner for Complaints for Telecommunications Services (CCTS) is preparing to handle an increase in consumer complaints following the implementation of the CRTC’s wireless code in December, complaints commissioner Howard Maker said. In a telephone interview last week, Maker said he expects media coverage of the code’s...

CCTS to ‘name and shame’ carriers that break the code, Maker says

telecom | 02/16/2013 1:08 am EST

GATINEAU, Que.—The Commissioner for Complaints for Telecommunications Services (CCTS) is prepared to “name and shame” wireless carriers that break provisions of a future wireless code of conduct, complaints commissioner Howard Maker said Friday. “The name and shame power is typically thought of in...