CCTS preparing for wireless code
telecom | 09/20/2013 8:47 pm EDT
The Commissioner for Complaints for Telecommunications Services (CCTS) is preparing to handle an increase in consumer complaints following the implementation of the CRTC’s wireless code in December, complaints commissioner Howard Maker said.
In a telephone interview last week, Maker said he expects media coverage of the code’s implementation to confuse many consumers, who will mistakenly believe they are protected from the code when they are not.
“I think there will be some misunderstanding about to whom the code applies and when,” Maker said.
“I think people will read in the media that the code is in effect as of December 2 and will start finding fault with their providers and what they’ve done based on this code, when in fact the code may not apply to them because their contractual agreement predates the code,” he added.
Under the CRTC’s wireless code, released in June, carriers will be required to let their subscribers exit their contracts after two years of service without facing a
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