Shaw shutting call-centre operations in 3 cities
Media | 02/11/2015 8:26 pm EST
Shaw Communications Inc. said Wednesday it is shutting down call-centre operations in Edmonton, Calgary and Kelowna, B.C., with about 1,600 workers at these locations having a choice of whether to move, assume a different position or take a buyout.
The company said in a press release that it will realign its customer service along "centres of expertise," including technical service, sales and billing, loyalty care, technical field support, e-care, payment solutions and satellite operations.
These centres will be in Vancouver, Victoria, Winnipeg and Montreal, Shaw said, and
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