From the Editor’s Desk…Nortel Customers at the Crossroads

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Bell’s Billing Morass Lingers

System transition delays wireless bills three months

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How to Sell Your Ideas to Senior Executives

Size up your proposal from their point of view

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One or Many Vendors?

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Awards Highlight Exemplary IP Telephony Projects

Attention to basics, emphasis on end-user functionality proved the key to success

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Staged Migration Offers Relaxed Road to VoIP

Advanced features can be deployed on legacy phones, switches

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How to Avoid Pitfalls in Managed Network Contracts

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Letter from the Publisher

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